1.1 By clicking “Accept and Continue” during registration on the Movers App or by using the platform, you accept these Terms.

1.2 If downloaded via App Store or Google Play, you also agree to their usage rules.

2.1 Registration:- You must register to access and use the App and its features.

2.2 Accurate Information:- When registering, you must provide complete and accurate details (name, contact info, vehicle, and documents). We may also require background checks and vehicle checks through approved third-party providers.

2.3 Approval:- Account requests are reviewed and approved at Oyo’s discretion. If we determine you are not suitable, we may decline to provide you with an Account.

2.4 Stripe Account:- All payments are processed via Stripe. You must create your Stripe account during the onboarding process.

2.5 Verification:- By submitting these documents, you consent to verification of your identity and documents with the issuing authority.

2.6 Account Security:- You are responsible for maintaining the confidentiality of your login details and all activities conducted through your Account. You must notify us immediately of any unauthorised use or security breach.

3.1 We may contact you via in-app notifications, text message, phone call or email.

3.2 When you accept a job, your contact details are shared with the Customer.

3.3 Your live location may be shared with customers during a job.

3.4 We may track your background location even if the app is closed or not actively in use. Background location is tracked only when your driver profile is online, to assign new jobs and let customers track their delivery.

NOTE:- Customers and Service Providers must not use shared contact details to arrange services outside the Platform.

4.1 You must provide accurate information and promptly notify Oyo of any changes to your contact details, licensing, visa status or insurance.

4.2 You must provide delivery services safely, lawfully, and on time.

4.3 Make sure you finish the job completely. Our system will not release payouts for unfinished jobs or for jobs with pending payments / issues. (Subject to Clause 11- Payouts)

4.4 You are responsible for any taxes payable on your earnings.

4.5 Ensure you and your representatives are of good character and suitably skilled.

4.6 Treat Customers and others with respect, without discrimination or harassment.

4.7 Maintain confidentiality of Customer and Oyo information, unless disclosure is required by law.

4.8 Comply with these terms, platform policies and all applicable laws and regulations.

a) Vehicle insurance for at least Third-Party Property cover for commercial use.

b) Workers’ compensation insurance, and/or occupational accident and illness insurance (not applicable to Sole Traders).

c) Product and Public liability insurance covering goods in transit.

OYO may share your insurance details with customers or authorities where required.

6.1 As an independent service provider, you may receive notifications of booking requests from Customers. You have the sole discretion to accept or reject any job based on your availability, location, and capability.

6.2 By accepting a Booking, you agree to complete the Services in accordance with these Terms, applicable laws, and Platform instructions.

6.3 By using the Oyo Platform to perform Delivery Services, you agree that you will:

6.4 You acknowledge that:

6.5 Vehicle & Equipment Standards:

The Service Provider must:

Oyo Movers may request evidence or photos demonstrating compliance with these standards at any time.

7.1 Platform Access:- Oyo provides a web and mobile platform through which Customers can request moving projects. You can accept and reject jobs.

7.2 Engagement System:- Oyo facilitates connections between you and Customers. Once you accept a project, Oyo will share your relevant details with the Customer.

7.3 Recordkeeping:- OYO keeps general records of projects solely for payment processing, reporting, and administrative purposes.

7.4 Billing & Payments:- Oyo provides an online billing and payment system to process Customer payments on your behalf. Payments are managed via Stripe.

7.5 Customer Support:- OYO handles customer inquiries, complaints, and refund requests, and communicates with you as necessary to resolve such matters.

8.1 Projects become available in the Movers App based on your indicated availability and location.

8.2 Multiple service providers may see the same project.

8.3 The first and nearest Delivery Professional to respond will be assigned the Project.

8.4 App may track your location and activity, including arrival, start, and completion times. This data is also used for payment processing.

8.5 Oyo decides when and how your services are shown to Customers, considering factors such as your location, service area, and ratings.

8.6 We are not responsible for any loss of jobs or income resulting from these decisions.

9.1 Customer Payments:-

a) All deposits are collected by Oyo at the time of booking confirmation and the remaining balance payable to the Service Provider upon or before job completion.

b) Charges are determined by factors such as service duration, number of movers, vehicle size or other applicable booking details.

c) You may negotiate additional charges directly with the Customer (e.g., tolls, parking fees etc.).

d) You may agree with the Customer on reasonable additional charges related to the job (such as tolls or parking fees), provided these are communicated transparently to the Customer.

9.2 Payment Processing:- All payments are processed through Stripe. By using the Oyo platform, you agree to comply with Stripe’s Payment Services Agreement.

9.3 Service Fee:-

a) Platform Fee:- As a Service Provider, you acknowledge that Oyo Movers charges a platform service fee for access to the Platform, customer bookings, and payment processing services.

b) Calculation:- The service fee is calculated as a percentage of the total job amount paid by the Customer and no commission is charged on voluntary customer tips.

c) Deduction & Payout:- By accepting a job through the Platform, you authorise Oyo Movers to deduct the applicable service fee before releasing payout funds to you. A payout summary showing the fee deducted and the remaining balance transferred will be available within the Platform.

OYO may update the service fee from time to time, with any changes applying to future bookings only.

9.4 No Circumvention:-

You must not bypass the Platform or attempt to avoid payment of applicable platform service fees for services arranged through the Platform.

9.5 Affiliate and Referral Bookings:-

Some jobs on the OYO Movers platform may come through approved referral partners, building managers, or affiliate programs. The following applies to these bookings:

a) Building Manager / Referral Compliance:- Where a job is referred by a building manager or referral partner, OYO Movers may provide confirmation or copies of the assigned Service Provider’s valid insurance documentation upon request for compliance purposes. Movers must ensure their insurance details provided to OYO Movers remain valid and up to date.

b) Mover Payments:- Mover payouts remain the same regardless of whether a job was sourced directly through OYO Movers or referred by an affiliate partner.

PLEASE NOTE:- OYO Movers invests in marketing, partnerships, and customer acquisition to create ongoing job opportunities for Movers. Completing bookings through the platform helps ensure fair and equal access to future work for all service providers.

10.1 You appoint Oyo (or its nominated entity) as your limited payment collection agent for accepting payments from customers for services you provide through the Oyo Platform.

10.2 Payment made by a customer to Oyo shall be deemed payment made directly to you.

10.3 Oyo will deduct its service fees, commissions, taxes (e.g. GST if applicable), and any other authorized charges before remitting the balance to you.

10.4 Oyo’s obligation to remit funds to you is subject to actual receipt of payment from the customer and Oyo is not liable for any failure by the customer to make payment.

10.5 Your appointment of Oyo as your limited payment collection agent does not change your status as an independent contractor. Oyo does not act as your employer and does not treat any payments as wages.

11.1 Definition:- A “Payout” means the net amount Oyo transfers to you for completed Jobs, after deducting applicable service fees, adjustments, refunds, or other authorized charges.

11.2 Eligibility:- Our system only processes payouts once a Job is fully completed, meaning:-

11.3 Processing:- Payouts are generally processed to your nominated bank or payment account (e.g., Stripe) within 1-2 business days of Job completion. (Subject to Clause 11.2)

11.4 Final Invoice:- Each Payout will be accompanied by a tax invoice/statement showing the Job details, gross payment received, Oyo’s service fee, and the final amount payable to you.

11.5 Customer Non-Payment:- The Service Provider is responsible for ensuring full payment is collected on or before job completion (at least 30 minutes prior). In the event that full payment is not successfully collected, the Service Provider will only be entitled to receive the amount actually recovered from the Customer, less any applicable OYO service fees.

11.6 Adjustments:- Payouts will be adjusted to reflect any customer refunds. Adjustments will be shown in the final tax invoice. Any disputes regarding payout adjustments must be reported to Oyo within 7 days.

12.1 Steps to Prevent Disputes:-

12.2 Payment Disputes:- A payment dispute occurs when a customer questions a charge, claiming it was unauthorized, incorrect, or for a service not received, even if the job was completed.

12.3 Procedure when a customer disputes a charge:-

a) Notification:- Oyo will notify you immediately when a dispute is filed and may temporarily hold or reverse the disputed amount from your account until the dispute is resolved (chargeback).

b) Your responsibility:- Provide evidence supporting any additional charges and respond within Oyo’s deadline (usually 3 working days).

c) Outcome:- If the dispute is resolved in your favour, the funds are returned to you and if its resolved in customer’s Favour, the amount is deducted.

12.4 Multiple Delivery Professionals:- When a Project involves Multiple Delivery Professionals and the full payment is not collected, OYO will attempt to recover the outstanding amount. Payment to the Delivery Professionals will be distributed only from amounts actually received and divided equally or according to the agreed price percentage, after deducting applicable Oyo service fees.

12.5 Costs:- OYO may choose to cover dispute related costs. If the dispute arises due to service provider actions, any costs paid by Oyo for settlement of the dispute will be recoverable from the service provider.

12.6 Insurance:- Oyo reserves the right to share your insurance details with the Customer if reasonably required to address a dispute.

12.7 Claims:- If a claim is made by a customer through Oyo or its insurance provider, Oyo may charge you any deductible or out-of-pocket expenses incurred in resolving the claim.

12.8 Final Decision:- Oyo will make a decision on disputes based on the details and evidence provided by all parties. Any decision made by Oyo is final and binding.

13.1 Refunds:- This clause governs how Oyo may refund all or part of the Moving Fee, including any customer deposit, in accordance with our cancellation policy.

13.2 Cancellation Rights:- Rights and obligations arising from the cancellation of a Removal Contract (including refunds of amounts paid) are governed by the terms of that contract, except where inconsistent with this Agreement.

13.3 Deduction Authorization:- You authorize Oyo Movers to deduct any refunds, adjustments, or Platform Fees directly from your nominated payment method (e.g., Stripe account).

13.4 Pre-payments:- Customers may prepay part of the estimated job total. The remaining balance will be collected after service completion. If the final cost is less than the prepayment or estimate, the difference will be refunded to the customer.

13.5 Expenses:- Each party (you and Oyo) is responsible for your own expenses unless otherwise stated in this Agreement.

13.6 Last-Minute Cancellations / Customer Not Available:- If a job is cancelled at the last minute, or the Customer is not available at pickup, the Mover may receive 50% of the 1-hour cancellation fee collected by OYO. This payment only applies when OYO has received the cancellation fee and the cancellation or no-show is confirmed by OYO.

14.1 Truck Breakdown – Before Job

14.2 Truck Breakdown – During Job

14.3 Accidents – During Job

NOTE:- Oyo acts only as a mediator during breakdowns or accidents and is not liable for damages, losses, or delays resulting from these incidents.

15.1 Oyo may offer promotional codes or discounts to customers through the Oyo Platform to encourage bookings. These discounts reduce the total price charged to the customer.

15.2 Any promotion or discount applied by a customer will be processed automatically by the Oyo Platform. Movers also have option to add discount codes during billing.

15.3 Your payout is based on the actual charge received after discounts applied. Movers will not receive additional compensation for the discounted portion of a charged amount.

15.4 Oyo retains sole discretion to determine the timing and location of promotions, the value and type of discounts offered, and which customers are eligible.

15.5 Oyo is not responsible for any lost earnings or income due to promotions or discounts offered through the Platform.

To the fullest extent permitted by law (including the Australian Consumer Law), Oyo is not liable for indirect, incidental, or consequential loss, including loss of profits, savings, or business opportunities.

Liability Cap:- Oyo’s total liability to any User of any Service is limited to the greater of:

Oyo will not be liable for any delay or failure to perform obligations under these Terms where such delay or failure is caused by events outside our reasonable control, including (but not limited to) natural disasters, government actions, war, fire, flood, explosion, or civil unrest.

This indemnity survives the termination, suspension, or expiry of this Agreement and continues to apply regardless of whether you remain a registered Service Provider on the Oyo Platform.

18.1 ABN & GST Status:- You must have a valid ABN (registered as Sole Trader or Company) and keep your business and GST details up to date. You must notify OYO Movers if your GST status changes.

18.2 GST Registered Service Providers:- You authorise OYO Movers to issue Recipient Created Tax Invoices (RCTIs) on your behalf for services completed through the OYO platform. You agree not to issue your own tax invoices to customers for OYO jobs. The issue of RCTI’s is governed by OYO’s separate RCTI terms, which form part of these terms.

18.3 Non-GST Registered Service Providers:- OYO Movers will not issue RCTIs to you. OYO may provide payout statement, payment summaries or other payment records instead.

You are responsible for all tax obligations, including GST and BAS reporting, and you indemnify OYO Movers against any claims, penalties, or liabilities arising from incorrect GST details or failure to meet your tax obligations.

For questions regarding GST, Payment Summaries and claim eligible business expenses, it’s best to consult with your accountant / tax advisor.

OYO reserves the right to inspect, monitor, review, and investigate activity on the platform, including the use of technical tools such as GPS tracking, to detect fraud or misuse.

If fraud or misconduct is detected, OYO may suspend or terminate your Account and take further action where necessary.

NOTE:- If you become aware of any breach of these Terms, you must report it to OYO immediately.

20.1 Level 1 – Serious Misconduct

This includes unlawful or dishonest behavior (e.g. fraud). A Grade 1 warning may result in immediate deactivation of your Account.

20.2 Level 2 – Professional Misconduct

This includes:

If you receive three (3) Grade 2 warnings, OYO may remove your access to the Platform. Grade 2 warnings remain on your profile.

20.3 Level 3 – Service Issues

This includes:

Grade 3 warnings expire after six (6) months. Your Account may be deactivated after three (3) active (non-expired) Grade 3 warnings.

20.4 Appeals

You may appeal a warning within five (5) business days. OYO will review the matter before making a final decision.

20.5 Consequences of Suspension:-