It's simple! You can schedule a Move anytime by filling Online Booking Form (24x7). Also, our friendly customer service team is available at 1300 696 277, between 7 AMto 4 PM.(Mon – Saturday)

Since every job is different, we use simple formula :- you need same number of movers as the number of bedrooms in your house.

• 1 Bedroom – 2 Movers (Small or Medium Truck)
• 2 Bedroom – 2 Movers (Medium Truck)
• 3 Bedrooms – 3 Movers (Large Truck)
• 4 Bedrooms – 4 Movers (Large Truck or 2 Trucks)

Other Factors to consider - Job size, property access, distance to the truck, and furniture type. For larger jobs or to speed up the process, booking 3-4 movers with two trucks (multiple bookings) can save both time and money.

Also, If you already have some manpower, you'll need fewer movers.

If your property has restricted access (e.g., narrow driveway or low hanging branches), using multiple smaller trucks may be more efficient. They can park closer, reducing carrying distance, time, and overall costs.

Currently OYO operates in Melbourne and Geelong, with plans to expand to more cities soon.

We'll send the nearest available mover as quickly as possible, often within 30 minutes. However, arrival times are not guaranteed and depend on availability, traffic, and distance. You'll receive an update once your booking is confirmed.

Yes, you can do this any time, you have few options such as:-

• +Add Stops during booking process
• By Login into your Account & edit your booking
• By requesting Movers while they are on your job.

Of course! After you schedule your first booking, you can go ahead and schedule as many that meet your needs.They can beat the same time or weeks apart.

All drivers go through essential induction, background check, industry experience and quality reference check to become an accredited OYO Mover. All Movers require to receive an average of at least 4-star rating from previous customers.

Our Movers will have the basic tools needed to do most assembly work. If your items need special tools, please have them ready for your Move.

Please Keep in mind that you pay for the time spent, so assembling any items will affect your final price.

All Movers Vehicles are equipped with Trolley,Flat Dolly, furniture blankets, tie-down straps to ensure the safety of your items and a basic toolkit for dismantling and reassembling of furniture.

Once movers are assigned to your job, both your contact details and theirs will be shared. You can then reach out to them directly for any job details or logistics. For additional support, please call our team or email us at support@oyomovers.com.au

Yes! all the Movers carry copy of public liability insurances with them. If you require one in advance, please call us or email us at support@oyomovers.com.au and a copy of our insurance certificate will be sent to you.

Yes, Oyo offers door-to-door service, meaning movers will pick up and deliver your items to the room of your choice. Make sure the item fits in the desired location. If it doesn't due to access issues, inform the movers of an alternative spot (e.g., garage). If you want the item returned to the pickup location, you'll be responsible for the return cost.

Movers will move all items if it's safe and practical. If an item is too heavy, bulky, risky your property has bad access and requires extra equipment or manpower, Insuch scenario, the Movers has the right to decline to move that item.

If space runs out, we have a few options:

Multiple trips - If pickup and drop-off are nearby, we can do another trip.
Prioritize big items - We can move large furniture first and leave smaller items for you to handle later.
Book an extra truck - You can always book another truck at standard rates through the app to speed up the moving process and save time. (we don't charge extra for last min bookings).

Pro-Tip: Share photos in advance so we can match the right truck size to your move.

If you live in a city or nearby area, it's a good idea to book a parking permit from your local council for truck parking. A medium truck needs 2 parking bays, and a large truck needs 3 bays. If you can't secure a permit, the mover will try to park as close as possible to your entrance.

Note:- Any parking fines or fees will be forwarded to the client and added to the total cost of the job.

We can dispose of rubbish by taking it to the nearest tip, with time charged at our standard rate. The tip fee is added to your final invoice (no markup).

Fees vary by tip, and each has restrictions (e.g., no chemicals or mattresses). If unsure, confirm with the tip.

Please Note: We are unable to remove hazardous materials like asbestos.

Oyo Movers does not have access to any credit card information you have entered. We use Stripe - an online banking platform that holds onto your information. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. For more information on this please visit the Stripe website https://stripe.com/docs/security/stripe

Yes, if you'd like to reward your movers for their excellent service, you can provide a cash tip or request movers to add a tip during the final payment process.

While tipping is not mandatory, it's a customary way to show appreciation for a job well done.

At OYO Movers, we aim to make your move safe, smooth, and stress-free. In the rare event that an item is damaged, we're committed to resolving the issue fairly and promptly.

If you believe movers are responsible, please email support@oyomovers.com.au with photos and details of the damage. Our support team will review your case and respond within 2-3 business days.

You can also call us at 1300 013 131 to start the claims process. Please keep all damaged items until your claim has been fully resolved.

We take feedback seriously. Please report any driver-related concerns through the "Report a Driver" option under "Contact Us." Include your job reference and a short description of the incident.

You can update or cancel your booking anytime via the OYO App, your account portal, or by calling 1300 696 277. Most changes are free, but a fee may apply if made within 48 hours of your scheduled time. (See our- cancellation and re-scheduling policy)

Absolutely. If you're a Mover or business interested in collaboration, download the mover app and complete the online application.

Your removal list can answer questions about your bill on the day. However, if there's a problem, you're welcome to call our operations center and we'll work with you to a solution.