Cancellations Policy
Last Updated: 06.10.2025
This cancellation and refund policy provides information about how cancellations, rescheduling and refunds are handled by Oyo Group Pty Ltd. By accessing or using our services you agree to abide by this policy.
1. Cancel Or Changes
1.1 Prior To 24 hrs - No Charges
1.2 Less Than 24 hrs - We Only Charge 1 hour of quoted price.
1.3 After Starting Job - Minimum 1 hour + any additional cost (e.g.:- working, waiting, or preparing your job)
2. Cancel By Service Provider
2.1 In the event that a Service Provider cancel a scheduled service, we will attempt to provide you with as much notice as possible and will endeavour to re-allocate your job to another Service Provider straightway. Else we will endeavour to reschedule the service at a mutually convenient time.
2.2 If the rescheduling is not possible or desirable for the customer, a full refund will be provided for any amounts (Deposit) already paid.
3. Refunds
3.1 Refunds for services cancelled by customer will be processed as per the guidelines in section-1 of this policy
3.2 For services cancelled by service provider or OYO, refer to Section-2 of this policy.
4. Processing Of Refunds
We make refunds immediately; the processing time may vary depending on your bank or service provider. (Sometimes 3-4 working days)
We reserve the right to change these Terms at any time, in its sole discretion. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases; we will notify you through the Services or by other means.
By using our services, you acknowledge that you have read, understood and agree to be bound by this Cancellation, Rescheduling and Refund Policy.
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